Muscatine Power and Water’s (MPW) Customer Satisfaction Survey is underway, available through Monday, July 8. The survey gives customers a chance to share feedback and help shape the future of the Utility.
The email was sent June 23 by Beyond Feedback, MPW’s survey partner, under the email address “[email protected]”. The survey takes approximately 10 minutes to complete, and all participants will be entered into a drawing for a credit on their MPW bill.
Residential customers with an email on file received survey link. The survey is also available to complete in the MPW lobby.
“We’re committed to improving our services, and that starts with listening to our customers,” said General Manager, Gage Huston. “The feedback we receive directly influences our decisions, projects and priorities.”
MPW encourages customers to complete the survey and share honest feedback. Responses will guide service improvements and help MPW meet the community’s evolving needs.
“As a municipal utility, we value customer input,” Huston said. “It helps us improve and puts customers in the role of advisors.”
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Muscatine Power and Water (MPW) is a customer-driven, not-for-profit municipal utility, established by the community for the purpose of serving the community responsively, competitively, and responsibly. MPW provides reliable electricity, high quality water, and state-of-the-art communications services, including internet, video, and phone services, to homes and businesses throughout the Muscatine community at rates below state and national averages with outstanding customer service. MPW is locally controlled and operated for the benefit and betterment of the community.
Submitted by Nick Mussehl.
